Voice Operation Center

 


The voice line is essential, mainly in customer service, complaints, support, help or internal communication areas in an office.

A VOC serves as the administrator of the service, creating a catalog of extensions (with names), restriction assigning, call monitoring, and solving all faults related.

Quality customized assistance

It provides Monitoring and Service Desk services through its tools (SISPRO NMS and CONQUEST), with assistance of highly trained staff.

Schedule 7/24/365 with the best coverage

Available staff 24 hours a day.

High availability

We have link-level redundancy, power supplies, electrical connections, UPS, application servers and alternate site.

ISO Certifications

Developed under the standards ISO 9001-2008, ISO 20000-2005 and ISO 27001-2005, based on information generated by the SNMP protocol