The voice line is essential, mainly in customer service, complaints, support, help or internal communication areas in an office.
A VOC serves as the administrator of the service, creating a catalog of extensions (with names), restriction assigning, call monitoring, and solving all faults related.
It provides Monitoring and Service Desk services through its tools (SISPRO NMS and CONQUEST), with assistance of highly trained staff.
Available staff 24 hours a day.
We have link-level redundancy, power supplies, electrical connections, UPS, application servers and alternate site.
Developed under the standards ISO 9001-2008, ISO 20000-2005 and ISO 27001-2005, based on information generated by the SNMP protocol